Sizing

Payment

We use PayPal to accept payments. You can pay using your Visa, MasterCard, or American Express credit card, or nominated bank account. You do not need a PayPal account to be able make a payment via PayPal.

Please note that whilst we provide a currency switcher on the website, checkout and payment occurs in USD. The buyer is responsible for their own bank charges or bank exchange rate discrepancies.

All products remain the property of eS.Sential until full payment has been made. Shipping costs and payment fees are added at the time of checkout, before confirmation of purchase. The applicable total purchase price is itemised and set at the time and date of checkout.

All payments made through eS.Sential are handled by third party dedicated payment gateways to guarantee your protection. eS.Sential does not store any card information and all card information is handled over SSL encryption. Please read PayPal’s terms & conditions for more information on transactions made.

If you are under 18 years old you must have parents’ permission to buy from eS.Sential.

 

Delivery

DELIVERY

IMPORTANT: We may ship your order out from various locations, so you may receive your order in multiple shipments.

We charge a flat fee of USD $12 for shipping worldwide.

LOCAL TAXES

Please note that local import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be.


DELIVERY TIMES

We aim to despatch orders within 48 hours of receiving your order to ensure you can enjoy our product as soon as possible. Orders are typically delivered between 6-14 business days depending upon the destination and customs processing.


SHIPPING LIMITATIONS

We cannot ship to P.O. boxes or postal lockers. When an order is placed, it will be shipped to the address designated by the purchaser. It is the responsibility of the purchaser to ensure the shipping address is valid and correct.

All orders made on this website are shipped using third party carriers. The utmost care is taken to ensure your order is packaged quickly and appropriately to reach you in good order. However, once items are delivered to the carrier, title and responsibility for items purchased pass to the purchaser. eS.Sential is not responsible for delayed, lost or damaged packages.

 

Returns & Exchanges

We accept returns within 14 days of purchase. It is very important that all items, even if it is faulty, be returned in “as new” unworn condition with tags and original packaging to ensure a full refund (original shipping costs and return shipping costs will not be refunded). We do not offer exchanges on returned items, only refunds. If you would like a different style, size or colour, please place a new order.

For resale and hygienic reasons, all returns will be inspected for evidence of wear. If it is found that the clothing has been, including but not limited to, worn, marked, stained and/or washed, unfortunately we cannot offer a full refund. In this case, we can only offer a 50% refund or return the item to you.

To return an item, please contact us for a Return Authorization Number (RAN) and return postal address. Clearly mark your parcel with the RAN and address. Your parcel should contain the item you wish to return, original invoice and reason code for the return. Buyer pays for shipping costs for returning your item. Please consider using a trackable shipping service or purchasing shipping insurance to guarantee receipt of returned items, eS.Sential is not responsible for items lost by third party carriers.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and notify you of the status of your refund. Refunds will be processed via your original method of payment (no exceptions) as soon as possible.

 

Privacy

PERSONAL INFORMATION

In order to sell and deliver products to you from our store, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, which is used to maintain the quality and operation of the website, and to provide anonymous general statistics regarding the use of the website.

With regards to email marketing, only with your express permission, we may send infrequent emails about new products, sales and other updates. We will never sell your information to any third person or business. You have the right to inspect the information held about you. You always have the right to request eS.Sential delete or correct the information held about you, simply contact us at info@es-sential.com.au.


DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.


COOKIES

eS.Sential uses cookies when you visit our website. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupies virtually no space on your hard drive. Cookies allow us to provide a more personalised shopping experience by remembering information about your preferences and passwords and allow you to move throughout our website without re-entering information.

By using our site, you agree to us placing cookies on your device and accessing them when you visit the site in the future. Deleting or disabling cookies does not prevent you from accessing the website published under our system, however please note that your user experience may be affected and you might not be able to take advantage of certain functions of our site. To use eS.Sential without troubles you need to have cookies enabled.


THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Please feel free to contact us for more information.